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Customer Service: Library KPIs

KPIs

 
Library team will create an SLA for every HE HoS which will include 100% invitation to all HE course committees; 100% induction at L4 to all HE courses; and 50% refresher/feedback session to L5 and L6. 
 
95% of students who are surveyed agree that library resources are accessible

 

100% Full-time FE classes are offered a library induction via video, Edpuzzle or in person.

 
Audit all reading collections (RC/YA/ESOL) to ensure there are a full range of diverse voices. Identify benchmarks for subject matter (LGBTQ+, Country, Disability, Gender, Age, SLD) and author (country of origin, ethnicity, gender). 

 

Pilot an EDI project with English GCSE students on capturing the student voice with the aim to roll this out to the wider college community, students and staff. 
 
>50% of books on every reading list will be available as an e-book.