The Library is committed to providing high-quality customer service in partnership with our library users. Our strategic priority is to: Maintain a student-focused library service that meets the diverse needs of all student groups and positively enriches the student experience.
For more information on our response to feedback including 'you said, we did', visit our main Customer Service pages here.
A staffed Library Information Desk and Library Chat will be available during the opening times advertised on the Library web site.
E-mail enquiries will receive an answer or an acknowledgement within 2 working days.
All courses will have a named Academic Liaison Librarian and an online subject guide
We will deal with orders and requests for material efficiently, and ensure that books are made available as soon as possible.
Returned items will be shelved within 24 hours to maintain a well-ordered book stock.
Requests for items will be satisfied within 24 hours of a requested item being made available in the Library.
Latest issue of a print journal issue will be displayed on the Journal shelves in the Library within 5 working days.
We will contribute to the student experience through a broad range of Library initiatives and activities that mirror college themes and national campaigns where appropriate
We will provide an initial response to feedback, enquiries and complaints within 3 working days.
Library Strategic Aim 1: Enhancing the library through user engagement. Library responses to feedback will ensure that the user is at the heart of all decision-making.
Library Strategic Aim 2: Enhancing the skills and knowledge of students and staff. The Library will continue to increase awareness and use of library guides, electronic and printed resources, and study environments.
Library Strategic Aim 3: Enhancing the cultural capital for all. The library will offer a broad range of activities and resources that mirror college themes and national campaigns where appropriate
Library Strategic Aim 4: Enhancing the Library Experience for all. To provide a service that meets the needs and expectations of all college members. This is achieved by maintaining a current, relevant and vibrant library collection, liaising with teaching colleagues, and providing academic support targeted to each level
Library Strategic Aim 5: Enhancing the library through technology. Optimizing Library Systems to ensure they provide the best possible service to our users.
We are committed to running regular surveys, 'stop-and-ask', Library Champion groups and other ways of gaining feedback from library users on our services.
Image created using Piktochart