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Library ONLINE

Customer Service: Our response to Feedback

You said, we did

You said:  Can we have silent study spaces at Trinity Green

We did: install single booths and a group pod to reduce noise and provide quiet study

You said: can we have a better range of magazines at Trinity Green?

We did: new magazines including Soldier Magazine and Navy News are now available in Trinity Green library.

You said: Can we support students who are shielding?

We did: Developed the 'shielding borrower scheme" to provide library materials for students and staff who couldn't come in to the library. The scheme posted out books, extended loan times, and provided information on returning books.

You said: Can students run reading groups with lower level students?

We did: Liaised with teaching staff to run a pilot scheme led by one student. This was so successful we will be expanding it next year.  Student comment: "Thank you for giving me this opportunity to work in the college library"

You said: Can I request books for the reading collection

We did: Add a new 'suggest a book' link on the Reading Collection Library Guide and order new books for the collection

You said: can we have more magazines for general interest

We did: add new online magazines to Flipster including BBC History, All about Space, Amaateur Gardening, Mindful and Gay Times.  

Summer Plans

More shelving: Over the summer we will be increasing our shelving which means more books. However, we will also be making our shelving taller, which means more study space. It's a win-win!

New Reading Area: We are creating a new reading area which will bring together all our Reading Collection books and our Graded Readers into one area with comfy sofas and tables - so you can sit down, grab a book, and have a good read. 

While we were closed

Request and Receive:  The Library “Request and Receive” service has made a real difference to students who struggle to study online. The last-minute lockdown introduced in January meant we had to quickly find alternative ways of offering access to physical resources, to ensure that no student should be disadvantaged. The Shielded Users service was expanded to all students, in a package including e-book support and training.  

New Online resources: We switched more of our physical titles to online, including Early Years Educator, Wallpaper, ARTnews, Selvedge, Aperture, Black Beauty and Hair, and Ceramics. This means we now provide virtual access to the physical formats which keeps the look and feel; an important element for the design and art titles. 

New online services: Online Lbrary Online reading groups with ESOL students have been a huge success.  Students have been reading our new selection of Graded Readers which are available online in a 'flippy' format. Read more in the T&A article here

More e-Books: 

United Values Library Online page: Our United Values pages have been updated with new guides added all the time. These guides have been promoted to Student Services and the Students Union for inclusion in their promotions. We were able to use our United Values guides to support the College’s monthly themes of Prevent, Human Rights, Wellbeing and Climate Change.

New e-books for Employability: Purchase of 20 Kogan Page e-book titles in perpetuity on essential career planning and employability skills.  Promoted to Bradford College Careers service and links on Library Catalogue, Library Online and College website.

New ways to contact us: for the first time the Library introduced an online Chat function to the Library Online pages which has been well used, particularly in lockdown but even after the college opened up again. Chat is available during library opening hours and is an easy way to get an immediate answer to a query. 

Impact stories

Library Services
(01274) 08 8257
askalibrarian@bradfordcollege.ac.uk
Bradford College, Great Horton Road, Bradford, BD7 1AY.
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